Shipping & Refund

Shipping

Currently our products are only available for delivery in Singapore.

Delivery Option

All orders of SGD 250 or more qualify for FREE Delivery. Items will be delivered 3-5 days after dispatch.

If your order doesn't qualify for FREE Delivery, Delivery per location ( Anywhere in Singapore): SGD 15.00

Self Collection are only available 3 - 5 days after order, please call the respective collection centre to confirm if your order is ready for collection.

61 Kaki Bukit Ave 1 #02-29,
Singapore 417943
T : +65 6844 0208
Monday - Friday 9.30am - 5.30pm

 

155 South Bridge – Retail & Café
39 Pagoda Street
Singapore 059198
T : +65 6844 0208
Monday - Sunday 11am - 10pm

 

Return Products

We're very sorry, but perishable food products cannot be returned.

If your food products arrived damaged or contaminated in any way, please contact us directly at +65 6844 0208 and we will do our best to resolve the problem.

To return a product if applicable, please send it to:

Fei Fah Novelty Food (Singapore) Pte Ltd
61 Kaki Bukit Ave 1, #02-29
Shun Li Industrial Park
Singapore 417943

Attn: Returns

Please include your name, address, original invoice number, email address, and daytime phone number as well as your reason for returning.
Please email in advance to approve the return.

Other Important Returns Information

Shipping & handling fee are not refundable and will be deducted from the total amount of refund.

Refunds will be done by credit card refund.

Please ship the return to us by a safe, track able shipping method - we must receive your return in order to issue a refund.


Back Orders

It is very rare for us to run out-of-stock. In the event of such situation or shipping delay, we will place your order on "temporary back-order status" and email you with the projected shipping date. Once we have your goods, we will email you with notifications that your order has shipped.

If your order contains multiple items and you would like the in-stock items to be shipped right away, please email our customer service and we will gladly ship the items we have on hand. The remaining back ordered items will be sent at no additional shipping cost once they arrive in our warehouse.